Terms & conditions.

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before enquiring with our team or placing an order.

Orders and Delivery

Our engagement rings are crafted to order, with an estimated delivery period of six weeks from the date of your order. While we strive to meet the six-week timeline, delivery times may vary due to factors beyond our control. Deliveries can sometimes be faster or slower than expected. We do our utmost to ensure timely delivery.

Payment and Financing

We offer interest-free financing options through a third-party provider. If you choose to use this service, any finance-related enquiries must be directed to the provider. Aurora Diamonds is not responsible for any issues or disputes related to the financing of your purchase.

Complimentary Travel Ring

With every engagement ring purchase, we provide a complimentary travel ring. The travel ring will have similarities to your engagement ring but will not be an exact replica. These rings are sourced from a third-party supplier and differ in design and craftsmanship from our bespoke engagement rings.

Returns and Exchanges

Due to the custom nature of our engagement rings, returns and exchanges are generally not accepted unless the item is faulty or not as described. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Warranty and Repairs

All our engagement rings come with a one year warranty covering manufacturing defects. In the event of damage or wear and tear outside of the warranty period, we offer repair services at an additional cost.

Limitation of Liability

While we strive to provide accurate product information, we cannot guarantee that the content on our website is completely free of errors. Aurora Diamonds is not liable for any issues arising from third-party services, including financing and travel ring suppliers.

Client Photos and Social Media

By sending us photos of your engagement rings or any other jewellery purchased from Aurora Diamonds, you grant us the right to use these photos on our social media pages and other promotional materials. We will always respect your privacy and will not share any personal information without your explicit consent. If you wish to revoke this permission at any time, please contact us and we will promptly remove the photos from our platforms.

Use of Artificial Intelligence in Advertising

Aurora Diamonds may utilise artificial intelligence (AI) technologies to advertise our products online. This includes the use of AI for targeted advertising, personalised marketing campaigns, and data analysis to enhance the effectiveness of our advertising efforts. By using our website and purchasing our products, you consent to the use of AI in our marketing practices. We ensure that all AI-driven advertising complies with relevant privacy laws and regulations, and we are committed to protecting your personal information throughout this process.

Intellectual Property

All content on our website, including images, designs, and text, is the property of Aurora Diamonds and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

Privacy Policy

We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.

Governing Law

These terms and conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of their courts.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page and, where appropriate, notified to you by email.

Contact Information

If you have any questions about these terms and conditions, please contact us at info@auroradiamonds.co.uk.

By placing an order with Aurora Diamonds, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Thank you for choosing Aurora Diamonds for your special purchase.